1. Get all the facts: what went wrong..not who is to blame.
2. Stay calm: find the solution together. Do not permit emotion to take over. REASON.
3. Criticize in private: Listen if you want to be heard. Disagree without being disagreeable.
4. Commend BEFORE and PERHAPS after you criticize. Help save face.
5. Keep your criticism constructive. Criticism is to correct, help, improve and prevent… not to punish.
Treat all people with dignity and respect.
When in charge; ponder
When in trouble; delegate
When in doubt; mumble
Looking back it seems to me
All the grief that had to be
Left me when the pain was ‘oer
Stronger than I had been before.
-excerpt from the Art of Living by Wilferd Peterson
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